Privacy Policy

Your privacy matters to us

Cake Loom respects your privacy and handles your information with care. This policy explains what we collect, why we use it, and the choices available to you when you browse our website or order cakes and desserts online.

Information we collect

When you place an order, contact us, or use our website, we may receive details such as your name, phone number, email address, delivery address, order preferences, uploaded cake references, and payment or transaction information. We collect only what is reasonably needed to process orders, answer questions, coordinate delivery, and improve our service.

How we use information

We use your details to confirm and prepare orders, arrange delivery, provide customer support, process payments through relevant service providers, manage refunds, and keep our records accurate. We may share the minimum necessary information with delivery partners, payment providers, hosting partners, and suppliers who help us fulfil your order. We do not sell your personal information for marketing.

We may send promotional messages only where permitted and where you have agreed to receive them. You can ask us to stop marketing messages at any time by contacting cakeloom@gmail.com or +91 9899007341. Transactional messages about an order may still be sent when necessary.

Cookies and security

Cookies and similar technologies may help the website remember preferences, understand visits, and improve the shopping experience. You can manage cookies through your browser, although disabling them may affect some website features. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and updates

You may ask us to correct or update your information, subject to applicable law and reasonable verification. We retain information only for as long as needed for the purposes described here, legal obligations, dispute handling, and legitimate business records. We may update this policy when our services or legal requirements change. Questions about this policy can be sent to Cake Loom Cakes Bakes Pvt Ltd, Gurgaon, or cakeloom@gmail.com.